Tuesday, 30 April 2019

To Go Above & Beyond, Or Stay Put

"Ikhlas don't pay the bills, mate". I agree, an income does. Which is paid by employers. Which grows when an employer sees you can do the work they give you and more.

Of course, this screencap and my post here will trigger different people depending on their work and performance management experience.

As a principle, when you work, you practice your abilities. This leads to mastery. Doing varied work gives you varied skills. Doing the same work hones few skills. One gives you breadth and exposure, the other gives you specialisation.

Most job scopes are not unfair as most employees sign and accept the offer letter with no qualms and rarely host large protests a week into their jobs.

Therefore, most work is within the comfort level of most human beings. Basically, if you have time to be on socmed, you're not being oppressed.

If you're forced to do things not within your job scope, YOU have to decide the limit. When enough is enough. That being said, willingly working above and beyond the job scope does the following:

1. Demonstrates you are ready for a higher or different position. It grows your resume. If you ask for it and they turn you down, that padded resume can be shopped at other companies.

2. It sharpens your skillset and makes you measurably better than your peers in the company and the industry. You can prove that you are faster, more efficient and more productive. This saves costs, and increases output.

3. It gives you experience. The more you do, the more mistakes you can learn from. This makes you a subject matter expert and a point of reference in the organisation.

There are losses, of course. Loss of personal time, time with family and friends, time for rest. If you are young and healthy, consider going above and beyond to establish yourself with exposure, knowledge, commitment and skills.

Or, just listen to this HR person and be like everyone else.

Monday, 29 April 2019

Handling Rejection As An Entrepreneur

A friend asked me for a pick-me-up this morning as she was getting rejected by clients too often. I shared my thoughts with her.

The reason you fall off a bicycle is because you haven't mastered the basics of balance and precession.

If you slow down out of fear, the bike will keep falling over. But when you realise that to keep the bike balanced, you actually have to ride faster, then you will know how to succeed.

Your getting rejected means you are still learning about the basics of selling. Use the pain and shame and ask yourself what you can do better tomorrow.

1. Know your product. Every single part of it.

2. Know the questions they will ask and the objections they will raise. Collect these questions and objections into an FAQ. Study how to answer and respond to them.

3. Practice presenting a pitch 7 times with someone before you go meet a client.

4. Allow the client to prove to you what parts of your approach don't work well.

The day will come when you can ride this bike confidently.

Sunday, 28 April 2019

How To Avoid Being Seen As An Inexperienced Trainer

I have been speaking to a few clients recently, and last night, I heard for the latest time, one singular comment about 'trainers' in the industry.

The issue is, young trainers, fresh from university, who have good counselling, facilitation or training skills, but have little or no work experience (meaning, they graduated without ever working for a medium-sized or large organisation).

Thus, when participants in their programs talk about the common issues they encounter in their workspace, the trainer finds it difficult to understand and connect. Among others, it is claimed that these trainers don't know what the following are:

  • Travel, time & expense claims
  • Functions of Finance and Human Resources departments
  • Differentiation between operations, middle management and C-suite
  • Office politics & conflicts
  • Performance appraisals
  • Process inefficiencies

and so many more.

If you feel you're in the situation above, here are some options I would suggest:

  • Work in a multinational corporation for at least 5 years before venturing out into independent business, or
  • Get coaching from learning facilitators, coaches or trainers experienced in the matter
  • Be up to date on the latest global and local corporate trends by subscribing to relevant online newsletters and websites and constantly discuss these with friends who are working in those industries. Fahmi and Maria might suggest a few.
  • Develop a view/ opinion on any industry trends or issues from your own perspectives to make your service relevant to your clients' situations
  • Be prepared to learn and grow from your participants by listening and recording their concerns for research later. Every company is different, with different terminologies, but you will recognise similar organisational and administration themes