What Is a Facilitator Certification?

Nadzrin has been teaching Professional WorkSkills in the fields of knowledge management, interpersonal skills and leadership development successfully to international audiences since 2006. (Don’t know Nadzrin? Visit: www.nadzrin.com)

Now, he wants to transition away from the classroom into a consulting role by 2027. To ensure his workshops can continue delivering value, he is certifying facilitators to be able to run them independently.

This means no hidden, annual or must-renew licensing fees aside from the one-off published price and no remote controlling. You will own the course after you complete the certification. You may even change the materials and title to suit your client offerings.

You will receive a PWS Facilitator digital badge that you can use on your marketing materials. All he asks is that you do your best to help your participants learn.

What Will I Learn?

CLEAR | Communicating Logically, Empathically And Responsively is an interpersonal communication skills workshop that reveals how to communicate with others in order to understand, empathise and collaborate to get results.

You will undergo the 2 day workshop as a participant to feel the intended impact followed by 2 hours of facilitator unpacking to understand the rationale of each day’s design.

On Day 3, you will learn the EnSync Learning Experience Design methodology to ensure that you can make necessary design changes to the workshop and still create positive impact.

There are 6 modules you will experience and learn to teachback on Day 3 to prove that you can deliver them competently and confidently:

1. Persuasive Speaking

2. Building Rapport

3. Context Messaging

4. Facilitating Conviction

5. Giving Instructions

6. Purposeful Writing

CLEAR Modules

Module 1: Persuasive Speaking
Use a persuasive sequence to build rapport, introduce ideas, get buy-in and provide direction to the audience which draws them in to understand the message.
Tools: Persuasive Sequence: Connect-Inform-Convince-Instruct

Module 2: Building Rapport
Build rapport to create comfort, safety and trust in a relationship using probing questions, body language mapping and shared tendency discovery.
Tools: Matching & Mirroring, Peeling The Onion, Trust Channels

Module 3: Context Messaging
Analyse incoming information into their relevant context and communicate their messages according to the purpose of their own context.
Tools: Context Types – Concept, Structure, Process, Procedure, Principle, Fact

Module 4: Facilitating Conviction
Get buy-in by leveraging the psychological needs of individuals and selling the positive benefits or potential losses of a belief or action using hypnotic vocal intonation.
Tools: Social Style, Benefits & Transformation, Hypnotic Drop

Module 5: Giving Instructions
Make requests or provide direction to others using certain language that makes them feel confident about what they must do, when to do and how to do.
Tools: Instruct – Invite, Guide, Command, Advise

Module 6: Purposeful Writing
Apply communication principles to write emails, reports, articles news releases, proposals and guidelines to create accessible, useful, relevant and applicable content.
Tools: Writing Template Structures, AURA Checklist